Freight Forwarding Terms and Conditions
Freight Forwarding Terms and Conditions
Mayan Logistics
Last updated: 04 March 2026
These Freight Forwarding Terms and Conditions apply to all services provided by:
Mayan Logistics (1977) Ltd.
(Hebrew: מעין לוגיסטיקה (1977) בע"מ)
Company No. 510751274
(hereinafter: the "Company", "Mayan Logistics", or the "Forwarder").
By requesting or using the services of the Company, the customer agrees to these Terms and Conditions.
1. Scope of Services
The Company provides international freight forwarding and logistics services including but not limited to:
Ocean freight
Air freight
Inland transportation
Customs clearance assistance
Logistics coordination
The Company acts as a freight forwarder and logistics service provider and not as a carrier unless expressly agreed otherwise in writing.
2. Use of Third-Party Service Providers
Transportation and related services may be performed by third parties including but not limited to:
Shipping lines
Airlines
Trucking companies
Logistics partners and agents
The Company shall not be responsible for the acts or omissions of such third parties.
3. Customer Responsibilities
The customer shall ensure that all information provided to the Company is accurate and complete, including but not limited to:
Cargo description
Weight and dimensions
Packaging details
Dangerous goods declaration
Customs documentation
The customer is solely responsible for any consequences arising from incorrect or incomplete information.
4. Dangerous Goods
The customer must declare any dangerous, hazardous, or regulated cargo in advance.
Failure to declare dangerous goods may result in:
Refusal of shipment
Additional charges
Liability for damages or penalties
The Company reserves the right to refuse handling of dangerous goods.
5. Documentation
The customer is responsible for providing all necessary documentation required for the transportation and customs clearance of the shipment.
The Company shall not be responsible for delays or costs resulting from missing, incorrect, or incomplete documentation.
6. Limitation of Liability
To the maximum extent permitted by applicable law, the Company's liability for loss or damage to cargo shall be limited.
Unless otherwise agreed in writing, the Company shall not be liable for:
Consequential damages
Indirect losses
Loss of profit
Delay-related losses
The Company shall only be liable for proven direct damages caused by its gross negligence.
7. Force Majeure
The Company shall not be liable for failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to:
Natural disasters
War or armed conflict
Government actions
Port congestion
Labor strikes
Transportation disruptions
8. Insurance
Cargo insurance is not included in the Company's services unless specifically requested by the customer and confirmed in writing.
Customers are encouraged to obtain appropriate cargo insurance coverage.
9. Payment Terms
All invoices issued by the Company must be paid according to the agreed payment terms.
The Company reserves the right to:
Withhold delivery of cargo
Suspend services
in the event of overdue payments.
10. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of the State of Israel.
Any dispute arising in connection with the services provided by the Company shall be subject to the exclusive jurisdiction of the competent courts in Tel Aviv District, Israel.
11. Contact Information
For questions regarding these Terms and Conditions, please contact:
Mayan Logistics (1977) Ltd.
Company No.: 510751274
Head Office:
2 HaYarkon St.
Allied Building – 13th Floor
Bnei Brak, 5126012
Israel
Phone: +972-3-5767800
Email: Info@mayan.co.il